At work and in life, it is inevitable that conflict, if not controlled, will affect the work of increasing conflict and hurt feelings. Angry and often also have an impact on health, therefore, to master the skills of self pacify it is very useful.
Calmly
U.S. business psychology experts made ����in Europe, Professor William Joris make people calm down three rules: "First of all reduce the sound, and then slow down, and finally your back is straight." tone down, slow down can ease the emotional impulsive, and chest straight forward, it will dilute the tension impulse, because people emotional tone is usually fierce dipping his chest, when the body forward, will make his face close to each other, which kinds of speech, gestures can be artificially created tensions.
Closed listening
Famous British statesman, the historian and the United Kingdom Parkinson's leadingmanagement experts拉斯托姆吉, in the co's "Use of Personnel", a book about: "In the event of a dispute, remember that respect for free open mouth. to hear the others, let others finish, an open mind to try to make sincere and reasonable. difficult to win hearts and minds by arguing the absolute and immediate way to ingratiate themselves with each other. "
Occurrence is characterized by anger short, "gas head" after the contradiction is more easy to solve. When others think you can not agree, but at another time feel very difficult to convince the other side, closed to listen to, make each other aware of, obedient people interested in his view, not only to suppress their own "air heads" also conducive to weaken and to avoid each other "gas head."
Swap roles
University business professor Robert Kelly, a computer company in California met a programmer and his boss on a particular dispute over the value of the software, Kelly suggested that they each stand in each other's positions to argue, the result five minutes later, the two sides would recognize how absurd the performance of each other, we all laughed, and soon find a solution. In the interpersonal communication process, psychological factors play an important role, people think they are right, the other party must accept their views Caixing.
If the two sides in the exchange of views, can switch roles and put yourself and think you can avoid both Dadongganhuo. Rational sublimation. TV series "stepmother", when the young stepmother to see kids interested in the prank with her difficult time, and sometimes unbearable anger, broke the glass. But she soon realized the consequences of further conflict, when the mother thought of the responsibility and should have the sense, and then suddenly remove the anger, dropping the broken glass pieces and take the initiative to apologize to the children, reconciliation of the relationship.
When conflict occurs, a consequence of estimates in mind, think about their responsibilities, his raising it to a rational, open-minded tolerance of people to be able to control his state of mind, ease the tense atmosphere.
